Privacy Notice

Last updated: June 12, 2026

This Privacy Notice explains how Vpro Electric LLC ("we", "us", "our") collects, uses, and shares personal data when you use the Dispatch service ("Service"). Vpro Electric LLC is the data controller for personal data processed through the Service.

1. Personal Data We Collect

Account data: name, email, login credentials, company name.
Crew & customer data you upload: employee names, phone numbers, job and dispatch details, time entries.
Support data: messages and attachments you send to support.
Usage & device data: IP address, browser type, device identifiers, log data, and analytics about how you use the Service.
Cookies: essential cookies required to operate the Service, plus optional analytics cookies.

2. How We Use Personal Data

To create and operate your account and provide the Service (legal basis: performance of a contract).
To protect the Service against fraud, abuse, and security threats (legitimate interests).
To provide customer support (performance of a contract).
To improve and develop new features (legitimate interests).
To send service announcements and, where permitted, marketing communications (legitimate interests or consent).
To comply with legal obligations.

3. How We Share Personal Data

Service providers / subprocessors: cloud hosting, database, email delivery, analytics, and customer support tooling.
Merchant of Record: Paddle.com processes sales, subscription management, payments, tax compliance, and invoicing on our behalf.
Professional advisers: legal, accounting, and other advisers where reasonably necessary.
Authorities: where required by law or to protect legal rights.

4. International Transfers

Personal data may be processed in the United States and other countries where our service providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

5. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. EU/UK users may lodge a complaint with their supervisory authority. We respond to verifiable requests within the timeframes required by law (typically within one month under GDPR).

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and audit logging — to protect personal data against unauthorised access, alteration, disclosure, or destruction.

8. Cookies

We use essential cookies needed for authentication and security, and may use analytics cookies to understand usage. You can manage cookies through your browser settings.

9. Changes

We may update this Privacy Notice from time to time. Material changes will be communicated through the Service or by email.

10. Contact

For privacy questions or to exercise your rights, contact Vpro Electric LLC through the support channel inside the app.